When Security Calls 9-1-1: What Every Security Guard Needs to Know
Featuring
Nicolas Guertin
Acting Superintendent, Communications and Acting Public Information Officer, Ottawa Police Service
What happens on the other end of the line when a security guard calls 9-1-1? In this episode, we sit down with Nicolas Guertin, Acting Superintendent of Communications and Acting Public Information Officer with the Ottawa Police Service, to explore how private security professionals can communicate more effectively with 9-1-1 dispatchers — and why it matters for the safety of everyone involved.